26-04-2026

General Information

LumaTcore operates personal growth and career coaching services from Malaysia. Our registered business ID is 309646175948. Our physical address: Jalan Bukit Katil, Kampung Bukit Katil, 75450 Batu Berendam, Malacca, Malaysia. We collect and process data necessary to deliver coaching, manage bookings and handle payments. This policy explains what we collect, why we process it and how you can exercise your rights in relation to your personal data.

LumaTcore (Business ID 309646175948), Jalan Bukit Katil, Kampung Bukit Katil, 75450 Batu Berendam, Malacca, Malaysia Jalan Bukit Katil, Kampung Bukit Katil, 75450 Batu Berendam, Malacca, Malaysia [email protected]

Definitions

To make this policy clear, we define key terms used below: 'personal data' refers to information that can identify an individual; 'processing' means any operation performed on personal data; 'user' or 'client' means someone who uses LumaTcore services; 'service' refers to coaching, resources and related administration provided by LumaTcore.

Personal data is any information that identifies you directly or indirectly, including name, contact details, professional background and information you provide during coaching sessions.

Processing covers collection, storage, use, disclosure, alteration, deletion and other operations performed on personal data as part of delivering coaching services and running our operations.

User means an individual who engages with LumaTcore for coaching services, subscribes to resources, registers on the site or communicates with our team.

Service means the suite of coaching products offered by LumaTcore, including one-on-one coaching, group programs, digital resources and scheduling and payment facilitation through our website LumaTcore.best.

Cookies are small text files placed on your device when you visit our website to help recognize returning users, support functionality and gather analytical information about site use.

Data Collection

We collect data you provide directly, data collected automatically when you use our website, and data from third-party service providers where relevant to deliver and improve our coaching services.

Data You Provide

When you sign up, book sessions or communicate with us, you may provide personal details necessary to deliver coaching and administrative services. We limit collection to what is relevant for the engagement.

Contact information: full name, email address and phone number to confirm bookings and maintain session communication.
Professional profile: job title, employer, career history and goals to tailor coaching and create useful action plans.
Payment and billing details supplied for transactions; sensitive card data is handled by our payment processor and not stored by LumaTcore.
Session notes and client-provided assessments or reflections used by your coach to personalize guidance and track progress.
Feedback and testimonials you choose to provide for service improvement and optional publication with your consent.
Communications content when you message or email our team, including support requests and scheduling information.

Automatically Collected Data

When you visit LumaTcore.best or use our digital tools we automatically collect technical and usage information that helps operate and improve our services.

Device and browser information such as device type, operating system and browser version.
Technical data including IP address, time zone and language settings to support sessions and prevent misuse.
Usage data about pages visited, features used and session duration to improve the website and coaching delivery.
Analytics data collected through web analytics tools to measure traffic and user engagement in aggregated form.
Cookies and similar technologies used to remember preferences and provide stable session behavior.
Location data inferred from IP address for time zone and scheduling accuracy; precise geolocation is not collected unless you explicitly provide it.

Data from Third Parties

We may receive data about you from trusted third parties when necessary to provide services or to complete transactions, always limited to what is required for the purpose.

Payment processors and business service providers to process transactions and manage billing.
Scheduling and communications platforms that facilitate session bookings and reminders.
Analytics and advertising partners that supply aggregated website performance insights.

Purposes of Processing

We use your personal data only for specified, legitimate purposes necessary to provide and improve LumaTcore services and to meet legal or contractual obligations.

To provide, manage and administer coaching sessions, resources and client accounts.
To process payments, invoices and refunds through our payment partners.
To communicate with you about bookings, program details, changes and support requests.
To personalize coaching content and recommended action items based on your professional context.
To analyze and improve our services, website performance and user experience.
To send marketing communications where you have opted in, with an option to unsubscribe.
To comply with legal obligations, respond to legal requests and protect our rights and safety.
To detect and prevent fraud, abuse or other harmful activity that could affect clients or the service.

Legal Bases for Processing

We process personal data where we have a lawful basis. Typical bases include performance of a contract, consent, legal obligation and legitimate interests where appropriate and balanced with your rights.

Performance of a contract: processing necessary to deliver coaching services and fulfill agreed engagements.
Consent: where you have expressly agreed to marketing communications or optional uses of your information.
Legal obligation: processing required to comply with applicable laws or regulatory obligations.
Legitimate interests: processing for service improvement, fraud prevention and direct communications, subject to your rights and reasonable expectations.

Cookies and Similar Technologies

LumaTcore.best uses cookies to provide essential functionality, remember preferences and gather analytics. Cookies help ensure the site works smoothly and that coaching resources are delivered reliably.

We use session cookies for site functionality, persistent cookies to remember settings, first-party cookies set by LumaTcore and third-party cookies used by analytics and payment integrations.

Cookies fall into necessary (site function), performance (analytics), functional (preferences) and marketing (optional tracking) categories. Necessary cookies are essential for service delivery.

You can manage or disable cookies through your browser settings or the cookie banner on our site. Disabling certain cookies may affect site features and scheduling functions.

Read our Cookie Policy

Sharing of Personal Data

We share personal data only when needed to provide services, comply with law, or operate the business. Third parties that receive data are contractually required to protect it.

Service providers who support booking, payments, communication and content delivery.
Analytics and insight providers that help us measure and improve LumaTcore.best.
Legal and regulatory authorities when disclosure is required by law or to respond to lawful requests.
Professional advisers such as auditors or legal counsel as necessary for business operations.
Potential buyers or partners in the event of a business reorganization, subject to confidentiality and data protection safeguards.
Affiliates and trusted partners that help deliver parts of the coaching experience under contract.

International Data Transfers

Personal data may be transferred to service providers located in other countries to support payments, scheduling and hosting. When transfers occur, we take steps to ensure appropriate protections are in place.

Safeguards include data processing agreements, standard contractual clauses where appropriate, vendor security reviews and technical protections such as encryption during transfer.

Data Retention

We retain personal data for as long as necessary to provide services and meet legal obligations. Retention periods vary by data type and purpose and are periodically reviewed.

Account and client relationship data is retained while your account is active and for a limited period after closure to meet contractual, tax and legal obligations, typically up to seven years where required for recordkeeping.

Communications and support messages are retained for operational purposes and to maintain a service history; retention is typically aligned with the duration of the client relationship plus a reasonable administrative period.

Technical logs and analytics data are retained in aggregated or anonymized form where possible; raw logs are kept only as long as needed for system stability, security and fraud prevention.

When data is no longer required, we securely delete or anonymize it. Deleted data may persist in backups for a limited time in accordance with our backup and recovery procedures.

Security Measures

We implement organizational and technical measures to protect personal data against unauthorized access, disclosure, alteration or destruction. Security practices are reviewed and updated to reflect evolving risks.

Encryption of data in transit using industry-standard protocols and encryption of stored sensitive data where appropriate.
Access controls and authentication policies that limit data access to authorized personnel only.
Regular security reviews, staff training, incident response planning and encrypted backups to maintain service continuity.

Your Rights

To exercise your rights or to ask questions about this policy, contact our privacy team. We will respond within a reasonable timeframe and inform you of any next steps.

Access — request a copy of the personal data we hold about you and information on how it is processed.
Rectification — ask us to correct inaccurate or incomplete personal data.
Deletion — request erasure of personal data where applicable and subject to legal and contractual obligations.
Restriction or objection — request limitation of processing or object to certain uses such as direct marketing.
Contact details — to exercise any right, email [email protected] or write to LumaTcore, Jalan Bukit Katil, Kampung Bukit Katil, 75450 Batu Berendam, Malacca, Malaysia. You may also call +60120519343 for general inquiries.
Right to lodge a complaint with the national data protection authority in Malaysia if you believe your personal data is processed unlawfully.
Right to restrict or object to specific processing activities when processing is based on legitimate interests or direct marketing.
Right to withdraw consent for processing previously given, without affecting processing conducted prior to withdrawal.

How to exercise your privacy rights

To exercise any personal data rights, submit a written request via the contact form on LumaTcore.best or by email to [email protected]. Include your full name, Business ID if applicable, a clear description of the request and a copy of a government-issued ID for verification. We may ask for additional information to confirm your identity before actioning the request.

[email protected]

We aim to respond to verified requests within 30 days. If the request is complex, we will acknowledge receipt within 7 days and provide a timeline for completion, not exceeding 60 days in total.

Marketing communications and choices

We use your contact details to send service updates, offers and program information only with your consent or where permitted by law. Marketing messages are tailored to professional development interests and delivered via email, SMS or in-app notifications when you opt in.

To stop receiving marketing messages, click the unsubscribe link in any marketing email or visit https://LumaTcore.best/unsubscribe. You can also contact support at [email protected] to update your preferences.

Children and age limits

LumaTcore services are designed for professionals and adults. We do not knowingly collect personal data from children under 18. If we discover information has been collected from a minor without appropriate consent, we will take steps to remove it promptly upon verification.

Third party links and services

Our site and services may link to or integrate with third-party providers for payments, analytics, scheduling and communication. These third parties have their own privacy practices; please review their policies before providing personal data. We are not responsible for third-party handling of your information.

Policy updates

We may update this privacy policy to reflect changes in law, technology or business practices. Material changes will be posted at LumaTcore.best with the updated effective date. We recommend reviewing the policy periodically to stay informed.

Contact Information

For questions about this policy or to submit a rights request, contact: LumaTcore, Jalan Bukit Katil, Kampung Bukit Katil, 75450 Batu Berendam, Malacca, Malaysia. Phone: +60120519343. Email: [email protected]. Business ID: 309646175948.

+60120519343